Refund & Return Policy

My Digital Setups operates on a prepaid service model. Full or advance payment (as communicated at the time of onboarding) is mandatory before commencement of any service, including but not limited to marketplace account setup, quick-commerce onboarding, catalog management, advertising management, and website development.

No service, consultation deliverable, account access, or work output will be initiated, shared, or handed over until the applicable payment has been received and cleared in the Company's designated account.

As our services involve immediate allocation of manpower, tools, third-party platform fees, and dedicated account-manager time from the moment an order is confirmed, payments made towards any service are strictly non-refundable once the service has commenced, in whole or in part.

By making payment, the Client acknowledges and accepts that they are purchasing a service (not a physical, returnable good) and that refund requests made after work has started will not be entertained, except as expressly stated in this policy.

If a Client wishes to cancel an order strictly before any work has commenced on their account (i.e., no account setup, catalog, listing, campaign, or development work has begun), a written cancellation request may be submitted within 24 hours of payment.

In such cases, the Company may, at its sole discretion, refund the amount paid after deducting a processing and administrative fee of up to 20% of the total amount paid. Payment gateway charges, if any, are non-refundable and will be deducted separately.

Once any part of the service has commenced — including but not limited to account creation, document submission, catalog upload, listing creation, ad-campaign setup, design work, or development sprint — the amount paid for that service becomes non-refundable, regardless of the outcome, timeline, or Client's change of mind.

This applies even if the Client later decides to discontinue the service, becomes unresponsive, fails to provide required information/documents, or is unsatisfied with results, since results depend on multiple external factors outside the Company's control as detailed in our Terms & Conditions.

In the event a marketplace or quick-commerce platform rejects, suspends, or delays account approval due to reasons attributable to the Client (incorrect/incomplete documents, policy violations, product category restrictions, GST/compliance issues, etc.), no refund will be issued, as the Company's service and effort in the application/setup process have already been rendered.

If such rejection is proven to be solely due to an error directly caused by the Company (and not the platform's independent policy decision or Client-provided information), the Company will, at its discretion, either re-attempt the service at no additional cost or offer a partial credit adjustable against future services. Cash refunds in such cases are not guaranteed.

For services billed on a monthly or recurring basis (such as ongoing account management or advertising management), the fee for the current billing cycle is non-refundable once the cycle has commenced. Clients wishing to discontinue recurring services must provide written notice at least 15 days before the next billing cycle to avoid being charged for the following month.

Any amount paid directly towards third-party costs on the Client's behalf — including but not limited to marketplace registration fees, advertising/ad-spend budgets, domain/hosting charges, or software subscriptions — is strictly non-refundable once paid to the respective third party, irrespective of the status of the Company's own service.

Raising a chargeback or payment dispute with a bank or payment provider without first raising the concern with the Company directly is considered a breach of this policy. The Company reserves the right to contest any such chargeback with supporting evidence of work delivered and to suspend ongoing services until the dispute is resolved.

Any eligible refund request (as per Clause 3 above) must be sent in writing to mydigitalsetups@gmail.com along with the payment reference/invoice number. Approved refunds, where applicable, will be processed within 7–10 business days to the original mode of payment.

The Company reserves the right to update or modify this Refund & Return Policy at any time without prior notice. The updated policy will be effective immediately upon being posted on this website and will apply to all payments made thereafter.